Terms of service
Overview
Welcome to SOSA Supplements. The terms “we”, “us” and “our” refer to SOSA Supplements, a trading name of SOSA Holdings Ltd, a company registered in England and Wales.
SOSA Supplements operates this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide you with an online shopping experience. SOSA Supplements is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old or the age of majority in your place of residence.
To access certain features of the Services or make a purchase, you may be required to provide personal information such as your name, email address, billing, payment and shipping details. You confirm that all information provided is accurate, current and complete, and that you have the legal right to provide it.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You may not transfer or assign your account to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display and describe our products. However, product appearance, including colour and packaging, may vary depending on your device or settings.
All product descriptions and availability are subject to change at any time without notice. We reserve the right to discontinue or limit the sale of any product at our discretion.
Our products are food supplements. They are not intended to diagnose, treat, cure or prevent any disease and should not be considered medical advice. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Individual results may vary.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is not accepted until payment has been successfully processed and confirmation has been issued.
Once an order has been accepted, cancellation may not be possible. If we are unable to fulfil or must cancel an order, we will attempt to notify you using the contact details provided.
All purchases are subject to our Refund Policy .
You confirm that all purchases are for personal use only and not for resale or commercial distribution.
SECTION 4 – PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed.
Prices do not include delivery charges, customs duties or import taxes unless stated otherwise. You are responsible for providing accurate billing and payment information and authorise us to charge your selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events outside our control.
Once products are transferred to the delivery carrier, responsibility and risk of loss pass to you.
Some products may be fulfilled and shipped by third-party manufacturers or logistics partners.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, product names and designs, is owned by SOSA Supplements, SOSA Holdings Ltd or its licensors and is protected by UK and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify or exploit any content without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services which we do not control. These are provided “as is” without warranties or guarantees. Your use of optional third-party tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the content, accuracy or practices of third-party websites. Accessing third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is hosted on Shopify. Shopify provides the platform that allows us to sell our products and services. Any purchases made through this store are made directly with SOSA Supplements, not Shopify.
Shopify is not responsible for any aspect of transactions between you and SOSA Supplements.
SECTION 10 – PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy, which explains how personal information is collected, used and shared. Shopify may also collect and process personal information in accordance with its own privacy policies.
SECTION 11 – FEEDBACK
If you submit feedback, suggestions, reviews or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce and publish such content for any purpose. You confirm that any feedback you provide is accurate and lawful.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice, including after an order has been placed.
SECTION 13 – PROHIBITED USES
You may not use the Services for any unlawful purpose or in a way that infringes the rights of others, interferes with the operation of the Services, or violates any applicable laws or regulations.
We reserve the right to suspend or terminate access to the Services if these Terms are violated.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice. Obligations incurred prior to termination will survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind. We do not guarantee that the Services will be uninterrupted, secure or error-free.
Information provided on the website is for general informational purposes only and should not be relied upon as medical advice.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, SOSA Supplements and SOSA Holdings Ltd shall not be liable for any indirect, incidental, consequential or special damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless SOSA Supplements, SOSA Holdings Ltd and its affiliates from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and SOSA Supplements regarding use of the Services.
SECTION 20 – ASSIGNMENT
We may assign or transfer our rights and obligations under these Terms without notice. You may not assign your rights without our prior written consent.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
SECTION 22 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the Services following changes constitutes acceptance of the updated Terms.
SECTION 23 – CONTACT INFORMATION
SOSA Supplements is a trading name of SOSA Holdings Ltd
Registered in England and Wales
Company number: 16999576
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: hello@sosasupplements.com
For additional information, please see Disclaimer.