FAQ
Frequently Asked Quesitons
Orders and Shipping
Where do you currently ship to?
We currently ship across selected EU regions. Shipping availability and delivery times may vary depending on location.
How long does delivery take?
Orders are typically processed within a few business days. Estimated delivery times will vary depending on your location and shipping provider.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive tracking information via email.
Where are orders shipped from?
Orders are fulfilled through our trusted EU fulfilment partners to support efficient delivery across Europe.
Products & Usage
How should I take the supplements?
Please follow the directions provided on each individual product label. Products may be taken together or spaced throughout the day depending on personal preference and routine.
Can I take multiple SOSA products together?
Our bundles are designed to complement one another as part of a balanced wellness routine. However, if you are unsure, we recommend consulting a qualified healthcare professional before use.
How long should I take supplements consistently?
Consistency is important with any wellness routine. Individual experiences may vary depending on lifestyle, nutrition, and overall wellbeing.
Are SOSA products suitable for everyone?
If you are pregnant, breastfeeding, taking medication, or under medical supervision, please consult a healthcare professional before using any food supplements.
Returns & Support
Can supplements be returned?
Due to the nature of food supplements, we are unable to accept returns on opened products. Please refer to our Refund Policy for further information.
How can I contact SOSA?
For all enquiries, please contact us via the contact form or email provided on the website.
General Information
Are SOSA products intended to diagnose or treat medical conditions?
No. SOSA products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.
What does SOSA stand for?
SOSA was created around a more considered approach to modern wellbeing — centred on consistency, balance, and elevated daily living.
Peace. Power. Purpose.